How do you make a complaint?

Should you be of the opinion that the service you receive is not at an acceptable level, you have the right to complain and this complaint will be dealt with as promptly as possible. CA will aim to resolve any complaint quickly and fairly.

  • We are dedicated to providing quality service and meeting the changing needs of clients through commitment, flexibility and personal integrity. CA maintains the highest standard of professional skill and utilises a broad spectrum of knowledge and experience to assist clients achieve their personal or business objectives in a structured and timely manner.
  • You should enclose as much detail as possible about your complaint including the names of any employee of CA involved. In addition, any relevant background documentation should be provided. Your complaint will be acknowledged upon receipt and, following a thorough investigation, a written response will be forwarded to you.
  • We will try to resolve your complaint quickly and fairly but if you do not get a satisfactory outcome after 45 days of first communicating your complaint, you have the right to take your complaint in writing to:

Australian Financial Complaints Authority (AFCA):

Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

The Privacy Regulator can be contacted directed via: